Frequently Asked Questions

Everything you need to know about your Elka Collective experience.

What is your return policy for full-priced items?

We offer returns on all full-priced items within 14 days of delivery for a refund, exchange, or store credit, provided the garments are in original condition with tags attached.

How long does shipping take within Australia?

Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days for metropolitan areas.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery timeframes vary by destination and will be calculated at the checkout.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna.

How do I care for my Elka Collective knitwear?

To maintain the quality of our premium natural fibers, we recommend a gentle cold hand wash using wool detergent and drying flat in the shade.